Trends Report

The Top 10 Facts About Managed Cloud Services

Hundreds Of Managed Service Providers Complement The Hyperscaler Platforms

June 15th, 2023
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
With contributors:
Lauren Nelson , Arthur Ross , Rachel Birrell

Summary

Managed service providers (MSPs) continue to play a leading role in helping enterprises progress on their cloud journeys. While most MSPs started in operational support, their offerings have expanded to cover a spectrum of capabilities. Enterprises rely significantly on third-party services for managed cloud operations services, but this isn’t the only capability they use; training, strategy development, migration and modernization, and cloud-native development also loom large. But operations is still important in the cloud world, even when managing an abbreviated portion of the stack. This report offers 10 key facts to know before engaging an MSP for managed cloud services.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.