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For Customer Experience Professionals

Brief: Top 10 Ways To Rally Your Organization Around Customer Experience Metrics

August 29, 2016


Why Read This Report

Effective customer experience (CX) measurement programs succeed because they engage employees around the most important CX issues and provide insight into what to do about those issues. But employees are often indifferent to using available CX metrics — they fail to see them as relevant or actionable and sometimes find them too hard to access or understand. This report highlights the top 10 tactics that CX professionals can use to rally internal stakeholders around CX metrics by making them more relevant, specific, easy to use, and appealing.

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