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For Enterprise Architecture Professionals

Transform Customer Experiences With Systems Of Insight

Insights Masters Create Amazing Experiences With Digital Insight — And Point To What Enterprises Can Do

August 7, 2015

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Why Read This Report

Your business wants to grow its customer base and understands that customers will come only if experiences improve. You expect that lots of data and good analytics will help deliver these improvements. They won't, at least not on their own. Forrester's research into dozens of firms over the past year uncovered the reason — big data doesn't create actions that shape your customer's experience. Firms that master turning insights to action form systems of insight to harness data, find the valuable insights, and implement them so they drive action that not only improves but also transforms customer experiences. This report describes how digital upstarts do this and how enterprise architecture (EA) professionals can leverage their advantages to fend off digital upstarts.

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Table of Contents

  • Firms Want CX Improvement And Think Big Data Will Get Them There
  • Systems Of Insight Can Differentiate Your Customer Experience
  • Not A Digital Startup? Systems Of Insight Will Accelerate Your Edge
  • RECOMMENDATIONS

  • Found Your Technology Architecture On A Pluggable Insights Fabric
  • Supplemental Material
  • Related Research Documents

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