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For Enterprise Architecture Professionals

Trends 2011: The State Of Business Process Change Maturity

Our Survey Shows That Firms Are Not Ready For Sustainable BPM

March 29, 2011

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  • By Alexander Peters, Ph.D.
  • with Connie Moore,
  • Andrew Magarie

Why Read This Report

From our recent survey of 153 business process professionals who drive business process change initiatives across a wide spectrum of industries, we found that 59% of the survey respondents operate with immature management practices. On average, only one in five responses fulfills Forrester's maturity criteria for advanced business process change practices. Business process pros working in medium-size organizations (1,000 to 4,999 employees), as well as organizations operating in industries with mature end-to-end business processes — such as logistics or process manufacturing — reach the highest average maturity scores.

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Table of Contents

  • A Cross-Industry Maturity Assessment
  • Aggregated Survey Results Show Low Maturity Scores
  • Detailed Results Show That Not All BPM Practices Are Built Equally

  • Use The Survey Results To Understand Your Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents