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For Customer Experience Professionals

Twenty-Five Ways Governments Innovated To Support Their Customers During The Pandemic

Public-Sector Organizations Cook Up New Ways To Work With And Support Individuals And Businesses

June 19, 2020

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Why Read This Brief

Experience improvement should happen all the time — even more so when a pandemic makes business as usual impossible. Across the globe, governments at all levels are rethinking how they can support individuals, businesses, and their own employees. This report for government customer experience professionals describes 25 innovations from 21 countries, aptly demonstrating that necessity is the mother of invention.

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