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For CIOs

Understand Four Key Factors To Define Your Future Adaptive Ops Model

Poorly Designed IT Operating Models Are The Primary Cause Of Failed Business Transformations

March 4, 2019

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Why Read This Brief

The quest for customer obsession is arduous — littered with obstacles that impede progress. Those firms that have obtained the highest levels of customer obsession have done so by adopting a well-defined, adaptive operating model. Those that have struggled often have siloed or misaligned operating models. CIOs and C-suite executives should read this brief to understand how their firm's customer-obsessed, adaptive business operating model will help IT define its operating model.

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