Best Practice Report

Understand Employees' Experiences

How To Apply Proven Experience Research Methods To Any EX Improvement Effort

December 8th, 2020
With contributors:
David Truog , Katy Tynan , David Brodeur-Johnson , Amelia Nickels , Shayna Neuburg

Summary

Improving employee experiences improves customer experiences and helps attract and retain talent. But companies must understand employees’ experiences to meaningfully improve them — and few have the understanding they need. Fortunately, proven methods for achieving it are well established among experience research pros, typically aligned with CX teams. This report explains how to apply these methods to EX through five phases: foundational, exploratory, descriptive, evaluative, and monitoring.

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