Trends Report

Understanding SaaS Systems Integrator Options

With SaaS' Growing Complexity, Systems Integrators Become Key

January 5th, 2010
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christine Ferrusi Ross , Philipp Karcher

Summary

SaaS solutions are entering a new phase in their evolution, one in which companies view them as a strategic part of the software landscape and as increasingly pervasive across most application categories. No longer plain-vanilla solutions lacking customization, SaaS solutions are increasingly built on extensible platforms that allow firms to fit them to their specific business process needs (à la salesforce.com's Force.com and NetSuite's NSBOS). With this growing sophistication, sourcing executives increasingly seek help from third-party services firms to navigate the SaaS landscape, technical implementation services, and ongoing service provider management.

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