Undo Functionality Best Practices

April 15th, 2010

Harley Manning

With contributors:

Angela Beckers , Jonathan Browne , Shelby Catino

Summary

Today's leading sites offer a number of best practices for letting users reverse completed actions and previous selections, jump between steps, and understand which steps are final. Customer experience professionals should offer users the option to undo their actions, warn when actions cannot be undone, and build undo mechanisms that can reverse more than just the most recent step in a process.

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