Skip to main content

Save or Share this Report

For Infrastructure & Operations Professionals

Updated Q4 2010: Market Overview: Backup Software-As-A-Service

The First Of Many IT Ops-Focused SaaS Offerings

December 3, 2010

Primary author headshot


Why Read This Report

It's been almost two years since we last produced this report, and during that time the vendor landscape has changed considerably; however, one constant remains true: Backup is a struggle for both enterprises and small and medium-size businesses (SMBs). It's a complex ecosystem of software, networks, servers, disk appliances, and, yes, tape systems still. Many firms continue to have difficulty completing backups in the time available, and a large number of backups fail or complete with errors. In addition, there are gaps in backup coverage. Most SMBs and enterprises still fail to protect corporate PCs, and enterprises often don't protect servers at remote and branch offices. Given the continued headaches associated with backup and the gaps in coverage, many firms are considering an online backup service to either supplement or replace their current infrastructure. These solutions have been traditionally called backup software-as-a-service, but they're increasingly known as online backup or cloud backup.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • Backup Is Time-Consuming, And There Are Gaps In Protection
  • Critical Selection Criteria For Online Backup

  • Consider Online Backup If You Have Limited Staff And Gaps In Protection
  • Supplemental Material
  • Related Research Documents