Trends Report

Use The Pandemic's Market Impact To Improve The ROI Of Digital Transformation

Results From Forrester's Global Banking Platform Deals Survey 2021

May 28th, 2021
With contributors:
Oliwia Berdak , Corrado Loreto , Sam Bartlett

Summary

Modern banking platforms allow banks to elevate their customer experience and deliver more business value more seamlessly and more effectively, but the pandemic has shaken a market that is already consolidating, stable, and with a propensity to shrink. Some vendors are scrambling to win new customers and sell more to their existing ones. Banks and their technology teams can leverage this situation to make digital transformation more feasible economically — and maintain their transformation momentum. Read this report to see which vendors defended or enhanced their market footprint, which vendors dominated in which world regions, and which functional areas are of most interest to banks.

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