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For Customer Experience Professionals

Vaccines Will Not Accelerate Travel Unless There Is Order And Collaboration

The Victory Over COVID-19 Will Remain Elusive As Long As We Don't Have Order

March 16, 2021

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Why Read This Report

2020 has passed, and the world is preparing to shift to the pandemic eradication phase in the new but unstable normal. The good news is that 2021 provides a glimmer of hope: vaccines to fight COVID-19. The bad news is that vaccine rollouts have been disappointingly slow and poorly managed. There could be a period of uncertainty before people can travel freely. Airlines and hotels must conserve cash and avoid costly mistakes that could bankrupt them or damage their reputation. Privacy concerns, lack of transparency, and limits on individual freedoms will hinder a unified effort to eradicate COVID-19. Major pain points concerning international travel must be resolved before the path to recovery becomes clear.

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