Report

Vendor Landscape: Customer Journey Analytics Providers

Align Journey Analytics Objectives With The Right Partner
October 13th, 2016
With Contributors:
Arleen Chien
Gabriella Zoia
and Kara Hartig

Summary

Customer experience (CX) and customer insights (CI) professionals use journey analytics to help them identify what customers are doing, thinking, and feeling; the touchpoints that they use; and the people whom they interact with along the way. However, CX

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