Best Practice Report

Video: The Five Pillars Of A Robust And Resilient CIAM Strategy

How Building An Identity Foundation Helps Drive Customer Trust And Loyalty

May 11th, 2020
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Merritt Maxim , Benjamin Corey , Peggy Dostie

Summary

In a world where online interactions not only augment but replace in-person interactions, robust and resilient customer identity and access management (CIAM) plays a critical role. To help guide S&R professionals on how to build an appropriate CIAM, this video introduces the five most important pillars of resilient CIAM: identity verification (IDV), single sign-on, account takeover (ATO) prevention, omnichannel/cross-channel CIAM, and performance/high availability (HA).

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