Best Practice Report

What To Look For In E-Signature Providers

Segment E-Signature Use Cases To Help In Your Selection

November 16th, 2011
With contributors:
Emily Fowler-Cornfeld , Connie Moore

Summary

Electronic signatures are gaining momentum due to accelerating consumer technology and the need to reduce both transaction costs and the time to close business. But despite increasing customer acceptance, most enterprises adopt e-signatures as an afterthought to larger processes like account opening and allow business units to independently deploy incompatible solutions with poor leverage across IT, compliance, and customers. In response, Forrester has developed an e-signature segmentation framework to help enterprises prepare for increased adoption. The eight top features to look for in an e-signature provider are global reach, company stability, solution accelerators, professional services, a customizable solution, electronic evidence, online session management, and mobile support.

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