Trends Report

Who's Who In IT Management Software 2.0

Mapping Top Vendors' Portfolios — And Future Perspectives

August 12th, 2010
TP
Thomas Mendel, Ph.D.
Jean-Pierre Garbani, null
Jean-Pierre Garbani
With contributors:
Peter O'Neill , Edward Radcliffe

Summary

Within the next five years, IT organizations and their role in enterprises will evolve through major structural changes. If the present IT technology sustains its exponential growth rate, IT organizations will have to shift their focus from manufacturing business services to managing business services and change their operating approach from a cottage industry lookalike to a mature, industrial-strength service provider. In this context, Forrester expects that the need for IT management solutions to help IT organizations through this transformation will increase dramatically. To assess the current vendor capabilities, Forrester has defined a new taxonomy of IT management. The next logical step is to map these new categories to the solution portfolios of the top 10 vendors of IT management software — which reveals interesting future opportunities for these vendors.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.