Save or Share this Report

For Sourcing & Vendor Management Professionals

Why Strong Vendor Management Is Essential To Managed Services Relationships

Changing Vendor Risks Highlight Why Internal Stakeholders Need Your Help

September 15, 2011

Primary author headshot


Why Read This Report

In a recent Forrester survey, senior IT professionals ranked "security concerns about giving work to a third party" as their greatest concern about moving into managed services relationships. Although conventional wisdom says that giving vendors end-to-end accountability for a portfolio of applications and services is the best way to reduce risks in managed services relationships, far too many sourcing professionals believe that this end-to-end accountability eliminates the need for due diligence and other governance activities. Sourcing and vendor management (SVM) professionals must engage senior leaders of internal departments to deepen vendor governance when vendors are given higher-risk projects, greater ownership of application portfolios, and access to greater levels of data. This document describes which stakeholder groups are important and how SVM professionals can work with them to decrease risks in managed services relationships.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).


Table of Contents

  • Due Diligence And Vendor Governance Should Not Be Outsourced
  • Collaboration Is Critical For Success
  • Basic Governance Must Continue

  • Set Expectations With Internal Colleagues

  • Vendor Management Is A Companywide Responsibility, And VMO Leads The Way
  • Supplemental Material
  • Related Research Documents