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For Sourcing & Vendor Management Professionals

Why Strong Vendor Management Is Essential To Managed Services Relationships

Changing Vendor Risks Highlight Why Internal Stakeholders Need Your Help

September 15, 2011

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Why Read This Report

In a recent Forrester survey, senior IT professionals ranked "security concerns about giving work to a third party" as their greatest concern about moving into managed services relationships. Although conventional wisdom says that giving vendors end-to-end accountability for a portfolio of applications and services is the best way to reduce risks in managed services relationships, far too many sourcing professionals believe that this end-to-end accountability eliminates the need for due diligence and other governance activities. Sourcing and vendor management (SVM) professionals must engage senior leaders of internal departments to deepen vendor governance when vendors are given higher-risk projects, greater ownership of application portfolios, and access to greater levels of data. This document describes which stakeholder groups are important and how SVM professionals can work with them to decrease risks in managed services relationships.

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Table of Contents

  • Due Diligence And Vendor Governance Should Not Be Outsourced
  • Collaboration Is Critical For Success
  • Basic Governance Must Continue
  • RECOMMENDATIONS

  • Set Expectations With Internal Colleagues
  • WHAT IT MEANS

  • Vendor Management Is A Companywide Responsibility, And VMO Leads The Way
  • Supplemental Material
  • Related Research Documents

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