Traditional IT operating models are not high-performing, most have static structures relying on slow-to-change skills. As a result, tech execs have struggled to meet business executives’ expectations for the tech-enabled agility they need to execute dynamic customer-obsessed and digital strategies. This report, one of four covering the structure within a high-performing IT operating model, helps tech execs understand the design decisions they must make to build the next-generation structure of their IT operating model.