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For CIOs

Work-Based Operating Units Increase Adaptiveness To Enable Customer Obsession

Design Your IT Structure Around A Network Of Autonomous Work-Based Operating Units

November 9, 2020

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Why Read This Report

Traditional IT operating models aren't adaptive, leading to static structures fixed by slow-to-change skills. As a result, CIOs have struggled to meet business executives' expectations for the tech-enabled agility they need to execute dynamic customer-obsessed and digital strategies. Read this report to understand the design decisions CIOs must make to build the next-generation structure of their IT operating model. This report is one in a series of four covering the structure within an adaptive IT operating model.

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Table of Contents

  • Work-Based Operating Units Form The Next-Gen IT Operating Model
  • Work Mode And Style Drive The Structure Of Your IT Organization
  • Five Design Principles Should Guide Your IT Organization Structure
  • Recommendations

  • Ignore What You Have; Focus On The Work To Succeed
  • Supplemental Material
  • Related Research Documents

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