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For Enterprise Architecture Professionals

Your ECM Roadmap Is A Living Document: Plan For Quick Wins, And Adapt To Changing Needs

Roadmap: The Enterprise Content Management Playbook

June 3, 2020

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Why Read This Report

Enterprise architecture (EA) professionals play — or will play — an essential orchestration role as their organizations invest in technologies to improve customer and employee experiences. This report details how a roadmap can help put your enterprise content management (ECM) program in its rightful place as a set of key infrastructure and contextual services for the content-rich applications that run core business activities. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • ECM Roadmaps Aren't Static — Stay Agile
  • The Roadmap Is Your Action Plan
  • Recommendations

  • Don't Neglect Usability, Governance, Or Success Metrics
  • Related Research Documents

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