Trends Report

Your Service Management Office Defined

Establish A Service Management Office To Orchestrate, Govern, And Manage IT And BT Services For Business Value

October 5th, 2015
Eveline Oehrlich, null
Eveline Oehrlich
With contributors:
Milan Hanson , Jean-Pierre Garbani , Elinor Klavens , Megan Doerr

Summary

To support the business in its quest to win, serve, and retain customers, infrastructure and operations (I&O) pros must focus on innovation, speed, and responsiveness. They must orchestrate, govern, and manage both IT and business technology (BT) services to provide the desired business outcome, not simply control the IT components. A service management office (SMO) does just that. This report describes what an SMO is and how it can support both the IT and BT agenda.

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