Trends Report

A Buyers’ Guide To Digital Process Automation

Key Takeaways From Customer References Of The Forrester Wave™: Digital Process Automation Software, Q4 2023

February 9th, 2024
Craig Le Clair, VP, Principal Analyst
Craig Le Clair VP, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributor:
Glenn O'Donnell

Summary

While digital process automation (DPA) software is a well-established market, its focus has shifted recently to meet changing customer needs in the face of accelerating AI-led transformation. Today’s customers rely on DPA for basic automation and workflow requirements; most cite business operations as the dominant use case. As part of our recent evaluation of 15 top DPA vendors, we surveyed 34 customers of those vendors about their experiences implementing and managing DPA to find out what matters most to current DPA users.

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