How To Report

A Buyer’s Guide To Employee Services Chatbots

Identify Your Path To Chatbot ROI

February 21st, 2023
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Glenn O'Donnell , Christina McAllister , David Truog , Max Ball , Vasupradha Srinivasan , Chris Langlois , Diane Lynch

Summary

In the past, chatbots failed to meet inflated expectations, but thankfully, improvements are coming fast. Adopters can increasingly expect chatbots to be useful — and to improve user experiences — within the next six months. To help guide you in your adoption journey, we’ve broken down how to measure success and identified what the common buying priorities are, how to think of the landscape, and which features to prioritize.

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