Summary
The new customer-obsessed operating model required to win in the age of the customer is a hallmark of successful digital transformation. However, it requires changes across the executive team that are most keenly felt by CIOs and CMOs. To learn how customer-obsessed CIOs and CMOs are leading the needed changes, we asked these executives at customer-obsessed companies about their best practices. This report explores the leadership initiatives adopted by successful CIO-CMO partnerships and offers recommendations for adopting a customer-obsessed operating model.
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