Summary
Whether in the call center, the healthcare clinic, or the retail setting, customer-facing employees are on the edge of burnout. They are also more aware of their worth and career options than ever. This report offers a method to understand employees’ experiences, identify the root causes of daily pain points and underperformance, and prioritize opportunities. Follow this simple research approach to be both strategic and tactical as you improve daily work journeys and better retain this crucial talent.
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