Trends Report

A Reality Check For Enterprise Extended Reality And Metaverse

Only Apply Well-Tested And Proven Use Cases In 2023

April 27th, 2023
With contributors:
James McQuivey, PhD , Shynise McElveen , Demi Starks


Extended reality (XR) technologies have long promised to augment employees’ capabilities. But XR — and, more recently, the metaverse — have too often yielded more hype than business results. Yet, these technologies can drive value when applied pragmatically to specific roles and tasks and when they’re designed to be human-centered. We interviewed leaders at 20 companies, including both end-user organizations and vendors, to understand how XR and metaverse technologies can be usefully applied to building the future of work. This report offers you a vision for how to proceed.

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