Summary
Cloud is a major part of IT infrastructure and services, yet many firms have not modernized their support organization to fit the scale of their cloud usage. A key aspect of this model is understanding who does what when it comes to classic support levels. This report shows the support level mapping for two sample cloud organizations. Cloud leaders should use this report to provide a reference point for a cloud organizational support model.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.