Trends Report

A Solid Enterprise Collaboration Roadmap Reduces Risk And Drives Adoption

Roadmap: The Enterprise Collaboration Playbook

April 2nd, 2021
AS
Art Schoeller
With contributors:
Cheryl McKinnon , Daniel Hong , Hailey Colin , Madison Bakalar

Summary

Enterprise collaboration (EC) technology can transform how employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But the turbulent EC market challenges application development and delivery (AD&D) pros to ensure that the right roadmap will optimize upfront and ongoing expenses and increase user adoption. The roadmap must also consider adjacent technologies that can affect system performance, user experience, and risk and compliance policies. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.