Best Practice Report

Achieve Proactivity In Your Technology Support

Overcome These Common Challenges To Improve Technology Experience

September 23rd, 2022
With contributors:


Proactive support is achievable today and is a must for organizations that want to provide better technology employee experience (EX). But implementation is difficult, and IT organizations routinely run into a number of pitfalls and slowdowns. This report helps technology leaders understand these common mistakes as well as how to lay a foundation to achieve proactive and automated support.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.