Trends Report

Adapt Personal Mobility Ecosystems To New Customer Expectations

Mobility Offerings Become More Personalized As They Embrace Connectivity, Autonomy, Shared Use, And Electrification

 and  nine contributors
Dec 24, 2024

Summary

Personal mobility ecosystems must evolve in response to sustainability concerns, changing patterns of mobility, increasing customer expectations, and the rise of new mobility stakeholders. The automotive sector’s concept of connected, autonomous, shared, and electric vehicles can usefully be applied to thinking about how the broader personal mobility landscape is changing to meet stakeholders’ future needs.

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