Adaptation, Not Amnesia: Your Business Needs A Knowledge Strategy

Much of the current thinking about workforce capabilities centers on ensuring that firms possess both the soft skills and technical skills they need to compete in the era of digital business. But in focusing on skills, many firms are overlooking the importance of the proprietary knowledge their workforce possesses about creating value for customers. CIOs should read this report to learn how to identify, locate, and leverage the knowledge that will keep their firms competitive.