Trends Report

Adaptive Enterprises Create Sustainable Process Innovation

Advanced Level: Process Practices For IT Transformation

February 1st, 2021
With contributors:
Chris Gardner , Andrew Dobak , Kara Hartig


Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact products or services faster. This report outlines the actions required of CIOs and technology leaders in the advanced phase of IT process maturation. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

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