Best Practice Report

Advancing Digital Transformation Maturity For Healthcare Providers

Pursue New Business Models To Reinvigorate Care Delivery

May 16th, 2024
Arielle Trzcinski, Principal Analyst
Arielle Trzcinski Principal Analyst
With contributors:
David Hoffman , Bobby Cameron , Ted Schadler , Joe Cicman , Tiffany Do , Peter Harrison

Summary

Many healthcare provider organizations (HPOs) have struggled to keep pace with digital transformation, despite significant investments. While the goal has been to improve health outcomes, enhance operational efficiency and effectiveness, boost customer experience, and increase revenue, HPOs often find themselves being pushed into digital transformation rather than embracing it willingly. Successful digital transformation requires an end-to-end approach, a new business model, and a focus on creating customer value based on improved health outcomes and wellness. Read this report to help your HPO mature its digital transformation strategy and learn from examples across the industry.

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