Trends Report

Architecting Banking Systems Of Engagement

Customer Experience And Regulation Are Driving Change In Financial Services

December 9th, 2014
Jost Hoppermann, null
Jost Hoppermann
With contributors:
George Lawrie , Holger Kisker, Ph.D. , Dominique Whittaker


Forrester's Q3 2014 Global Financial Services Architecture Online Survey, which includes more than 106 participating financial services firms from 36 countries and spans multiple industry segments, shows that the vast majority of financial services firms prioritize their business requirements around the customer. The transformation imperative in financial services to remain competitive is stronger than ever before. When considering their future state application architectures, application development and delivery teams in financial services need to know about the current status and the plans of their peers in the industry. This report provides an overview of key business drivers, the state of the transformation imperative, initial functional focal points of transformation, and explains what it means for application architecture.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.