Trend Report

Architecting Banking Systems Of Engagement

Customer Experience And Regulation Are Driving Change In Financial Services

Jost Hoppermann
 and  three contributors
Dec 09, 2014

Summary

Forrester's Q3 2014 Global Financial Services Architecture Online Survey, which includes more than 106 participating financial services firms from 36 countries and spans multiple industry segments, shows that the vast majority of financial services firms prioritize their business requirements around the customer. The transformation imperative in financial services to remain competitive is stronger than ever before. When considering their future state application architectures, application development and delivery teams in financial services need to know about the current status and the plans of their peers in the industry. This report provides an overview of key business drivers, the state of the transformation imperative, initial functional focal points of transformation, and explains what it means for application architecture.

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