As Customer Sherpas, Success Managers Are Key To A Customer-Obsessed Strategy

Customer success managers work on the front lines of B2B post-sale customer engagement, managing account health, ensuring the customer derives value from the offering, and setting the stage for retention and expansion. As such, they have ample opportunity to play a direct role in their company’s evolution toward becoming completely customer obsessed. This report identifies specific areas of focus and recommends actions to ensure you optimize the customer success function to help your company achieve growth, retention, employee engagement, and the other benefits of customer obsession.