Best Practice Report

Assess Your CX Measurement Program

Evaluate Your Strengths And Opportunities Across Six Dimensions

June 16th, 2023


CX leaders must evolve their CX measurement programs to excel in six dimensions: strategy, metrics, processes, analytics, people, and governance. To build a roadmap for improving their CX measurement program, CX leaders should identify their strengths and improvement opportunities in these six dimensions.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.