Assess Your CX Measurement Program
Summary
Customer experience (CX) leaders must evolve their CX measurement programs to excel in six dimensions: strategy, metrics, processes, analytics, people, and governance. To build a roadmap for improving their CX measurement program, CX leaders should identify their strengths and improvement opportunities in these six dimensions.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).