Maturity Assessment

Assess Your Digital Banking Capabilities

Assessment: The Digital Banking Strategy Playbook

January 28th, 2021
With contributors:
Oliwia Berdak , Jacob Morgan , Corrado Loreto , Sam Bartlett

Summary

To achieve digital mastery, banks need to invest in digital capabilities that reflect the entire customer lifecycle and support customers across touchpoints. This report — which is the assessment chapter of the digital banking strategy playbook — will help digital business strategy executives in banking assess their digital capabilities and better target their investments. This report was originally published in July 2018; Forrester reviews and updates it periodically for continued relevance and accuracy.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.