Trends Report

Assess Your I&O Team Readiness To Impact Business Outcome

Shift To Plan, Manage, and Procure To Enable Transformation

March 25th, 2016
JG
Jean-Pierre Garbani
With contributors:
Eveline Oehrlich , Vanessa Wegner

Summary

Infrastructure and operations (I&O) organizations, which are in the process of optimizing their infrastructures and mode of operation, are now confronted with a brand new set of business objectives. Can these two objectives — the business technology agenda and the I&O optimization agenda — coexist, or are they mutually exclusive? Is I&O ready to transform itself into an organization capable of pursuing both? This report answers both questions to help I&O professionals assess their customer-centric transformation readiness. This document has been updated from its original version to ensure its relevancy to the current state of infrastructure and operations transformation.

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