Summary
An advanced technology strategy unlocks success for your employees, partners, and end customers by enabling customer obsession. To help you understand how to become future fit, we analyzed Forrester’s Future Fit Survey, 2023, and identified the behaviors that best predicted customer-obsessed success. Use this maturity assessment to gauge where your organization is on its future fit journey; in turn, this will help you identify areas to improve as you optimize your tech strategy.
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