Maturity Assessment

Assess Your IT Maturity: Tech Strategy

Invest In Culture, Innovation, And Insights To Improve Your IT Maturity

August 25th, 2023
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
Fiona Mark, Principal Analyst
Fiona Mark Principal Analyst
Rachel Kwon, null
Rachel Kwon
With contributors:
Frederic Giron , Michael Kearney , Anna Synakh , Rachel Birrell

Summary

An advanced technology strategy unlocks success for your employees, partners, and end customers by enabling customer obsession. To help you understand how to become future fit, we analyzed Forrester’s Future Fit Survey, 2023, and identified the behaviors that best predicted customer-obsessed success. Use this maturity assessment to gauge where your organization is on its future fit journey; in turn, this will help you identify areas to improve as you optimize your tech strategy.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.