Trends Report

At A Glance: Master Digital Voice Experiences

A Digital Voice Experience Series Report

March 27th, 2019
JW
Jennifer Wise
With contributors:
David Truog , Amanda Chen , Shayna Neuburg

Summary

Digital voice interfaces are hot: New voice-activated devices are hitting the market, customers are buying them, and brands are rushing to create voice experiences for customers to use. Yet many of these voice experiences fail to meet customer expectations. This report is a one-page overview graphic for customer experience (CX) professionals that highlights the key themes, frameworks, and new approaches companies should take to master digital voice experience design. It also includes links to our more in-depth research reports in this series.

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