Predictions Report

Australian Marketing Predictions For 2010

Marketers Will Shift To Growth Using Data And Digital As Their Guides

January 26th, 2010
With contributors:
Jean-Yves Lugo , David Cooperstein

Summary

Many marketers used 2009 to prepare for a recession that did not occur in Australia. In 2010, they will shift their focus from consolidation to growth, emphasizing three key areas: 1) doubling down on efforts to extract better customer intelligence; 2) making interactive marketing a core part of the marketing mix; and 3) growing their investment in the customer experience.

Want to read the full report?

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.