Vision Report

Autonomous Workplace Assistants Usher In New Ways Of Working

Use Automation To Augment Rather Than Mimic Human Tasks

January 11th, 2023
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
Renee Taylor-Huot, Senior Researcher
Renee Taylor-Huot Senior Researcher
With contributors:
Glenn O'Donnell , Christina McAllister , David Truog , Seth Marrs , Jessie Johnson , Will McKeon-White , Natalie Schibell , Audrey Lynch , Diane Lynch

Summary

Companies now realize that competitors that excel at automation will outperform them. One way to stand out is through the use of autonomous workplace assistants (AWAs). AWAs use embedded monitoring, conversation, detection, and decisioning to complete an employee or workplace activity; they augment rather than mimic human functions and have more potential than task or collaborative assistants to support new ways of working. This report explains the differences and provides AWA examples.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.