Trends Report

Avoid Corporate Scandal Caused By The Surveillance Economy

A Guide For CISOs To Stop Unethical Surveillance Tactics Before They Start

April 12th, 2019
CO
Claire O'Malley
With contributors:
Stephanie Balaouras , Enza Iannopollo , Elsa Pikulik , Peggy Dostie

Summary

Welcome to the era of widespread personal surveillance. Organizations have joined the government in collecting, analyzing, and storing oceans of personal data. The private sector is fully engaged in economically endorsed spying that is enabled by tech, encouraged by unscrupulous advertisers, and made difficult for customers to escape. In this report, we help security and risk leaders guide their firms to compete ethically against those using surveillance to discriminate, manipulate emotions, and modify behavior.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.