Avoid Tactical, Narrow Communications And Collaboration Infrastructure Strategies

This report outlines Forrester's solution for IT infrastructure and operations (I&O) leaders developing a communications and collaboration infrastructure (CCI) strategic plan. Developing such a plan is important; because the I&O organization prioritizes resolving immediate problems, the evolution and deployment of CCI solutions are usually tactical in nature and limited in scope. Over time, this leads to a number of issues: lack of employee adoption, impaired organizational effectiveness, I&O challenges with misaligned management tools, and a general difficulty in transforming the I&O organization to cope with constant changes in business services and technology. This is where a strategic plan can help: It determines where the organization is going and provides the means to verify whether it will get there. This report defines and justifies the need for a CCI strategic plan, identifies the key elements of such a plan, and offers I&O leaders a step-by-step process to build and maintain their strategic plan.