Benchmark Your Digital Supply Chain For Resilience In The Age Of The Customer

Forrester's Self-Assessment Supports The Case For Making Traditional Supply Chains Digital

June 4th, 2020
With contributors:
Fiona Swerdlow, Pascal Matzke, Brandon Shaik, Eric Brown, Luis Deya, Anna Vyshnevska, Kara Hartig, Christine Turley


Forrester has demonstrated the critical significance of continuously improving customer experience (CX) to enterprises. But apart from digital downloads, the quality of CX depends on your digital supply chain's effectiveness in orchestrating supplier and fulfillment partnerships to meet anticipated demand at a price the customer will pay. Application development and delivery (AD&D) professionals should read this report to benchmark the effectiveness, adaptability, and resilience of their digital supply chains relative to their competitors'.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.