Trends Report

Benchmark Your Digital Supply Chain For Resilience In The Age Of The Customer

Forrester's Self-Assessment Supports The Case For Making Traditional Supply Chains Digital

June 4th, 2020
With contributors:
Fiona Swerdlow , Pascal Matzke , Eric Brown , Luis Deya , Anna Vyshnevska , Brandon Shaik , Kara Hartig , Christine Turley

Summary

Forrester has demonstrated the critical significance of continuously improving customer experience (CX) to enterprises. But apart from digital downloads, the quality of CX depends on your digital supply chain's effectiveness in orchestrating supplier and fulfillment partnerships to meet anticipated demand at a price the customer will pay. Application development and delivery (AD&D) professionals should read this report to benchmark the effectiveness, adaptability, and resilience of their digital supply chains relative to their competitors'.

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