Best Practice Report

Benchmark Your Digitally Enabled Supply Chain For Resilience In The Age Of The Customer

Forrester’s Evaluation Tool Supports The Case For Making Traditional Supply Chains Digital

 and  two contributors
Updated Dec 29, 2025

Summary

Despite geopolitical disruption, customers still expect prompt, affordable, and locally available materials and components (in the case of B2B value chains) or consumer goods (in B2C supply chains). Despite the proliferation of new technologies, experienced supply chain execs deplore the lack of supply chain transparency — and time is running out as firms forge ahead with AI-powered supply chain processes. To understand the opportunity for closing the gap and develop a coherent plan, technology architecture and delivery (TAD) professionals must benchmark their supply chain effectiveness and agility against their peers.

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