Benchmarking Your Records Management Program

Decision-makers report big spending plans for their records management (RM) programs over the next year. Strong RM programs continue to target traditional compliance and information access objectives, but many organizations also are increasingly leveraging RM to stem the surge of growing digital landfills. Using defensible disposition programs backed by appropriate technology, visionary RM leaders with strong programs report that trimming digital debris is helping them materially reduce storage and litigation costs as well as risks. Despite this strong promise, however, records managers report ongoing challenges with insufficient budget, lack of executive attention, and limited integration with key applications such as archiving and eDiscovery. In this report, we outline enterprise RM expectations and challenges, review peer benchmarks, explore the intersection with eDiscovery, and describe what these market trends mean to decision-makers.