Trends Report

Best And Worst Of Website Experience, 2011

July 11th, 2012
Adele Sage, null
Adele Sage
With contributors:
Ron Rogowski , Belle Bocal , Richard Gans


This report is an update to "Best And Worst Of Website User Experience, 2011" originally published on November 18, 2011. This report outlines how customer experience professionals can benchmark improvements in their digital customer experiences. It includes best practices in website user experiences uncovered using Forrester's Website User Experience Review methodology. You can use the data and practices in this report to understand the state of website user experiences and optimize your own digital improvement plans.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.