Trends Report

Best And Worst Of Website Experience, 2011

July 11th, 2012
AS
Adele Sage
With contributors:
Ron Rogowski , Belle Bocal , Richard Gans

Summary

This report is an update to "Best And Worst Of Website User Experience, 2011" originally published on November 18, 2011. This report outlines how customer experience professionals can benchmark improvements in their digital customer experiences. It includes best practices in website user experiences uncovered using Forrester's Website User Experience Review methodology. You can use the data and practices in this report to understand the state of website user experiences and optimize your own digital improvement plans.

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