Best Practice Report

Best Practices In Indian Mobile Banking Functionality

Learn How To Deliver Great Mobile Banking Functionality

September 4th, 2018
AG
Arnav Gupta
With contributors:
Ashutosh Sharma , Aurelie L'Hostis , Zhi-Ying Barry , Benjamin Ensor , Sukriti Dangi , Bill Nagel

Summary

Digital banking strategy professionals need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their financial well-being. For this report, Forrester reviewed the mobile apps of seven large Indian banks to help digital banking teams understand what mobile features are on offer today, what banks need to add, and what constitutes best practice.

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