Trends Report

Best Practices: Selecting And Implementing ePurchasing Products

Focus On Overcoming Likely Adoption Challenges

May 22nd, 2013
Duncan Jones
With contributors:
Christopher Andrews , Ben Jennings


Forrester expects companies will spend more than $1 billion in 2013 on expanding, upgrading, or replacing their ePurchasing systems. While most will reap significant benefits from their investment, Forrester's past experience suggests that many will struggle with low adoption — by buyers, business users, and suppliers. This report will describe the best practices for selecting and implementing ePurchasing solutions that we've identified from years of research. It will explain how to balance functionality and integration when picking products, how to tackle the adoption challenge head on, and how to plan for the new era of mobile approval and collaborative purchasing.

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