Best Practice Report

Break Down Functional Silos To Become Future Fit

Effectiveness, Not Efficiency, Is The Primary Design Principle For Future Fit Organizations

July 14th, 2023
With contributors:
Pascal Matzke , Luca Lo Scavo , Merve Kandemir , Rachel Birrell


In an ecosystem-driven world, companies must move away from driving operational efficiencies toward enhancing the effectiveness of their ecosystem relationships. To innovate around increasingly complex customer, partner, and employee experiences requires collaboration across multiple disciplines and practices. Unfortunately, organizational structures today center on siloed operating functions and corporate hierarchies that protect and preserve the status quo rather than enabling change. To become future fit, companies must tear down their silo structures. This report outlines how tech executives can reconnect their internal skill clusters and organizations to drive innovation and change.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.