Best Practice Report

Bridge Demand And Supply Management To Elevate IT Transformations

Evaluate Your Toolset Against Five Best Practices

December 13th, 2023
With contributors:
Frederic Giron , Michael Kearney , David Morrison , Ian McPherson


In a dynamic business environment, IT is confronted with escalating and more complex demands, which affect the customer experience, costs, productivity, and quality. As a result of these challenges, technology leaders must embrace an integrated transformation approach that transcends IT norms to enhance technology efficiency and innovation. However, there are few tools in the market that provide tech executives with a holistic view of their IT transformations. This report highlights the top five best practices for transformation and provides an example application for paving the way toward sustainable success.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.